The Chromecast, Google’s streaming HDMI dongle came out last summer. It is compatible with any Android device running 2.3 or later, iOS device with iOS 6 or 7, and any Mac or PC. Dec 5, 2016 - Fortunately, setting up Google Chromecast on the Mac is a breeze. Problems Getting the Samsung Galaxy S9+ to Work with the ASUS.
Also see our article Google’s Chromecast is one of our favorite ways to watch movies, TV shows, and other content straight from your phone, tablet, or laptop. Instead of having to fuss around with a remote and an interface on your television, Chromecast allows you to beam content directly from your device through the web from nearly any Android (and some iOS) application, including Netflix, Hulu, YouTube, and Google Play Movies. Since everything you play is straight from your phone, you don’t have to worry about dealing with menu systems and other services that are difficult to navigate. And with the current generation Chromecast devices only costing $35, it’s one of the cheapest ways to get into streaming videos and music on your devices.
If you recently picked up a Chromecast but are having difficulties hearing any sort of sound from your television while watching or listening to your favorite shows and movies, it can be a frustrating experience. Sure, the all over again on your display, but what’s the point if you can’t hear the killer soundtrack as they crack jokes and defeat evil.
Don’t stress too much, though—fixing sound problems through your Chromecast isn’t as difficult as you might think it is. All we have to do is pinpoint the problem causing an error in sound playback, and we’ll be back to your movie night in no time. Checking Your Television’s Settings Let’s start with some basic sound solutions to kick things off. Technology is often buggy and imperfect, and this includes when you’re using a device as simple as a Chromecast. Ensure the sound issue isn’t coming from your television by checking your volume level and testing a different device for sound output (such as a game console or a cable box). Also make sure to check the settings of your television to make sure your speakers are enabled, and that your audio output is set to “fixed.” Most modern televisions have a built-in option to disable the television speakers in order to use a home theater or surround sound system.
![Chromecast Troubleshooting For Mac Chromecast Troubleshooting For Mac](/uploads/1/2/5/5/125580097/774204315.png)
You can also try turning off and unplugging your television for a few minutes, as well as factory resetting your television inside the settings menu of your monitor. Finally, if you’re using a stereo system to power the audio side of your home theater, ensure that your audio system isn’t malfunctioning.
Once you’ve checked your television, try switching your Chromecast to a different HDMI port on your television. Your Chromecast is also powered by a microUSB cable, and so to ensure your Chromecast device is receiving enough power, make sure it’s plugged into a fully functioning USB port. Some televisions have a “service” USB port built into them; this won’t work on your Chromecast. If you’re unsure whether the USB port on your television is supplying your Chromecast with enough power, you can switch to using an AC adapter. The 4K-supported Chromecast Ultra, meanwhile, uses a dedicated AC adapter, which means you might want to try a different outlet.
Troubleshooting Your Chromecast After you’ve ensured your device is being supplied with enough power to function correctly, you can also try to restart your device to ensure that it’s functioning properly. To do this, open (or install) the Google Home application on your device, tap the Devices button in the top-right corner of your display to view your currently available Chromecast devices on your network. Select your device, tap the triple-dotted menu button in the top-right corner, and select Settings.
Tap the “More” button to view additional settings, and tap on “Reboot.” This will begin the reboot process for your Chromecast, which should fix any issues with both visuals and sound. Alternatively, you can simply unplug the device from its power source, forcing a reset. If sound is still an issue from your device, make sure that the volume on your phone is turned up for Chromecast. Though you can control the volume of your Chromecast streams with your standard volume control on your remote, Google also allows you to change the volume of the Chromecast device by using the volume buttons on your phone.
Just make sure that you have some kind of content playing from your phone or tablet on your Chromecast, and use the volume rocker on your device to increase the volume as you normally would. Alternatively, try to stop the stream from your phone or device to the Chromecast and restart the stream.
If the sound problem is spawning from the application, restarting the stream will force Chromecast to reload the URL from which it’s accessing the video or audio feed. You can also try force closing the application on your device to see if the problem is coming from the app itself, instead of the Chromecast device. Finally, if you’re streaming from Chrome on your Chromebook or other computer, you can use the built-in Chromecast extension to ensure audio is optimized for sound. Tap on the extension in Chrome, select your Chromecast device, and select “Cast this tab (optimize for audio).” Finally, you may want to attempt to factory reset your device.
We have a full article on, including how to factory reset the device without it being connected to your home network, but the main method for resetting the device uses the Google Home app we already discussed. To reset your device using the app on your phone, tap on the Device icon inside the app and select the Chromecast device in your app. After selecting your device’s settings menu, you’ll want to click on the triple-dotted icon inside the settings to select the factory reset option. Google Home will prompt you to ensure that you want to reset your device; once you confirm your selection, you’ll be able to completely reset your device with preferences to test the audio again.
If you’re still experiencing problems with your Chromecast after you’ve tested these solutions, and you’ve ensured it isn’t another piece of A/V equipment in your setup, the next-best step is to contact Google for a warranty replacement. Fixing Chromecast Audio Devices We should also mention some Chromecast Audio-specific tips for fixing your audio streams. The Chromecast Audio is less popular than its older, video-friendly brother, but it’s no less an interesting device and can be great for those who have excellent sound systems and are looking for something that functions better than Bluetooth ever could. Having audio issues on a device made specifically for audio can be a real pain, even more so than the traditional Chromecast device, but you aren’t out of luck if your Chromecast Audio device is giving you a headache. In addition to most of the tips above, here’s a few Chromecast Audio-specific tips you may want to consider with your device. First, we need to dive back into the settings menu of your device in Google Home. Open up your Chromecast Audio settings as described in our previous section and find the Sounds section.
Unlike a traditional Chromecast device, the Chromecast Audio provides you with a new, never-before-seen setting here: full dynamic range. If you’re unsure about whether or not you want to enable this setting, you should leave it off. Full dynamic range is designed for premium audio hardware, like Hi-Fi audio systems and AV receivers. If you’re trying to pump sound through a $30 pair of computer speakers from Amazon, this setting can actually cause distortion and improper volume increases on your device, and therefore, you should leave it off.
If you’re having difficulty listening to your music, ensure this setting is disabled. If you’re still having issues with sound on your Chromecast Audio, you’ll also want to ensure there’s no problem with the 3.5mm cable used by the device. Unlike on typical Chromecasts, the Chromecast Audio uses a modular, analog 3.5mm jack and cable that can be damaged, but also can be replaced. Ensure the cable is pushed into both your receiver or speaker and the Chromecast Audio unit, and also try testing the unit with a different aux cable. If you can’t get any sound out of the device, you may need to consider replacing the unit, as the 3.5mm jack may be dead or damaged.
![Cast Cast](http://www.chromecasteando.com/wp-content/uploads/2014/11/chromecast-error-conexion-wifi-desactivada.jpg)
Like most technology, Google’s Chromecast has its faults, including occasional hiccups and glitches when attempting to stream media. Since your Chromecast device is simply loading a URL onto your television to playback your favorite Netflix shows, it’s no surprise that problems can occur from time to time, and there’s nothing quite as infuriating as the sound on your entertainment cutting out. Typically, this issue can be fixed simply by turning your television off and on, or by switching the USB port powering your Chromecast, but of course, these problems can often have all sorts of causes and fixes, so keep trying our solutions above until you’ve solved the problem. Once you get it working properly, so let us know which fixes worked for you in the comments below. CHROMECAST & CHROMECAST ULTRA PERMANENT AUDIO/VIDEO FIX UNTIL THE NEXT BUG Hello Guys, Just want to share with you the unique solution I have been finding myself to fix alll my Chromecast issues. Either no audio nor no Video or nothing at all usually I am a google fan, but on this one, it’s a SHAME The solution is quite Drastic: UNPLUG ALL YOUR DEVICES OF THE ELECTRIC CIRCUIT.
Im having some serious problem with my audio on my chromecast, it’s not in sync and the sounds is sparky as well. I have tried everything on the chromecast website, switching HDMI port restarting the tv, chromecast (even factory resetting it) and the router.
I have also tried casting from both my computer and Android phone, looked into the advanced installation of the sound for the chromecast. I dont have any speakers to plug into the tv.
But the thing is that its a brand new TV and the chromecast worked fine on my old one. No idea what the problem could be.
I have not yet been successful with Chromecast, but maybe the new router I have purchased will help. In the meantime, maybe this Google service number will be of help you, even though it didn't help me (tel. I am also attaching a message that Google sent me after my call was finished.
Other than that, I didn't find deleting some plist files was of any help. Anyway, here's what Google just sent me. I hope it will help someone else more than it helped me. Maybe my TV is just too far from my router and computer. Thank you for contacting Google!
I'm sorry to hear you’re having trouble setting up your Chromecast. We ask that you first check our router known issues & workarounds page here for your specific router: -You can't post links on this site, so I divided the real link into two parts. You just have to add the last group to the first to get the actual link. (.) + (com/chromecast/answer/3294846) Add the last group to the first to get the actual link.If your router is not on that list, please try the additional troubleshooting steps below. If you are unfamiliar with your specific router settings or unsure of how to change your settings, please contact your ISP or router manufacturer for assistance. Is this Chromecast receiving power?
- Ensure that the device is receiving power from either a USB port on the TV or using a power adapter. Is the device used to set up Chromecast within 20 feet of the Chromecast device? - Ensure that the phone, tablet, or computer used to set up Chromecast is within 20 feet of the Chromecast. Are you setting up Chromecast at a hotel, school, dorm, or business? - Networks that require you to connect through a captive portal, typical of hotels/schools/dorms/businesses, are not supported by Chromecast. You will not be able to connect to these types of networks. Please note: 2.4 GHz Network support only: Chromecast only displays 2.4GHz networks as Wi-Fi options in the setup app.
5GHz networks are not compatible with Chromecast and will not be listed. Please double check that your router supports a 2.4 GHz network. If you are using a dual band router, please ensure that you are connecting to the 2.4 GHz network.
Hidden Networks: If the network you want to connect to is hidden (a network that is set not to broadcast its name), you'll need to manually input the network's name and password. This can be done by selecting ‘Other’ in the drop down list of network selection. After selecting ‘Other’, you have the option to manually input your network SSID and password. MAC Address Filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Chromecast to the list of filtered devices.
The MAC address of your Chromecast is listed at the bottom of the Chromecast setup app. Additionally, Chromecast requires that your Wi-Fi network and router settings are configured to allow devices to communicate with one another. Please check the following configurations on your router. Please note that all routers are different, so each setting may or may not be applicable to your particular router. If you have any questions or need assistance, please contact your ISP or router manufacturer: AP/Client Isolation: Chromecast cannot communicate with your router if you have AP/Client isolation enabled.DISABLE AP Isolation/Client Isolation on your Wi-Fi router. Virtual Private Networks or Proxy Servers: Chromecast cannot communicate with your router or computer if any Virtual Private Networks or Proxy servers are turned on.DISCONNECT or DISABLE any Virtual Private Networks (VPN) or proxy servers, if applicable, on both your router and your computer. UPnP (Universal Plug and Play) or Multicast: Your router will not be able to ‘discover or see’ your Chromecast on your WiFi network if you have UPnP or Multicast disabled.ENABLE UPnP (Universal Plug and Play), also known as Multicast, on your router.
IGMP (Internet Group Management Protocol): Chromecast will not be able to communicate with your router if you have IGMP disabled on your router OR IGMP Proxy enabled on your router -ENABLE IGMP on your router.DISABLE IGMP Proxy on your router. Please keep in mind that resetting or making changes to your router settings may have unintended consequences.
If you have questions or concerns, please consult your router manufacturer or ISP before making any changes. If I have not addressed your concerns, or if I can be of further assistance, reply directly to this email. Also, you may visit us at: You can't post links on this site, so I divided the real link into two parts. You just have to add the last group to the first to get the actual link. (.) + (com/googleplay/?hl=en). The Google Support Team.
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